Privacy Policy
Effective Date: November 5, 2024.
At RSRooms
We prioritize protecting the privacy and confidentiality of our customers information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, request services, or contact us. By accessing or using our website, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our website.
1. Information We Collect
Personal Information: We may collect personally identifiable information (“Personal Information”) such as your name, phone number, email address, physical address, and identification documents. This information is collected when you register on our platform, request services, raise complaints, or interact with our customer support.
Service Request Information: When you submit a service request (e.g., for repairs, electrician, plumbing services), we collect details specific to your request, such as room number, type of service needed, and any details relevant to facilitating and completing your request.
Usage Data and Cookies: We may automatically collect certain information through your use of our website, including IP address, browser type, operating system, referring URL, pages visited, and time spent on our website. We may also use cookies and similar technologies to enhance your experience, remember your preferences, and track website usage patterns.
Payment Information: If you make payments through our platform, we may collect transaction details. Please note that all payment information is processed through a secure third-party payment provider, and we do not store your payment card details.
2. How We Use Your Information
- Provide Services: Facilitate your requests, ensure a smooth customer experience, and improve the quality and responsiveness of our services.
- Communication: Communicate with you regarding your service requests, complaints, or account status. This may include sending confirmations, alerts, updates, and relevant service information.
- Personalization: Understand your preferences to offer you tailored experiences and improve our services based on user feedback and usage patterns.
- Compliance and Security: Comply with legal obligations, enforce our policies, detect fraud, protect against illegal activity, and maintain a safe and secure environment for all users.
- Internal Analysis: Conduct statistical analysis, monitor usage, and improve our operational efficiency. We may also use anonymized data for research, analytics, and marketing purposes.
3. Disclosure of Your Information
- Service Providers: With our service partners or vendors who assist in fulfilling service requests (e.g., electricians, plumbers). These providers are authorized to use your Personal Information only as necessary to provide the required services.
- Legal and Regulatory Compliance: When required by law, regulation, or legal process, we may disclose information to authorities, regulators, or other third parties as necessary to comply with legal obligations, enforce our terms, or protect the rights and safety of our users and organization.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of our business assets, your information may be transferred to the acquiring entity, subject to confidentiality obligations.
4. Security of Your Information
We implement industry-standard security measures to safeguard your information against unauthorized access, disclosure, or loss. Measures include data encryption, firewalls, access controls, and periodic security reviews. However, no system is foolproof, and we cannot guarantee the complete security of your data. In the event of a data breach, we will notify you as required by law.
5. Retention of Your Information
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. When no longer required, data will be securely deleted or anonymized. Certain data may be retained for a longer period as required by law or for legitimate business purposes, such as resolving disputes or maintaining business records.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including the right to:
- Access, update, or delete your information.
- Object to or restrict certain types of data processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a data protection authority.
To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests to ensure the protection of your data.
7. Third-Party Links and Services
Our website may contain links to third-party sites or services. This Privacy Policy does not apply to any third-party sites, and we are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of these external sites before sharing any information.
8. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any updates will be posted on this page with an “Effective Date.” Your continued use of our website following any changes signifies your acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +91 60067 14767